Hello! Since our products are mostly made to order, the production time takes a bit longer. Typically, you can expect to receive your order within 5 to 20 days. Once your order has shipped, you can track it in real time to stay updated on its delivery status.

Please click "Track Your Order", enter your Order ID and email or your Tracking Number to check the status of your shipment.

We ship our products worldwide through our trusted shipping partners.

Please contact our online customer support immediately. You can reach us at support@ressalina.com, call us at +84 337 895 919, or chat with our live support.

We do not support 7-day unconditional returns or exchanges because our products are made to order. Once production begins, it incurs irreversible costs for labor and materials, so returns and exchanges are generally not available.

We only accept returns or exchanges for quality issues. Before shipping, we take detailed photos of each product to document its condition. If we detect any intentional damage, we will immediately blacklist the customer and notify all our partners.

For valid quality-related returns or exchanges, we will provide you with a return address. Please send the item back in its original packaging. Once we receive the item and verify the issue, we will process your refund within 1-7 business days. The exact refund time depends on your bank. Once the refund is initiated, you can contact your bank at any time to check the status.

We do not accept exchanges for any reason other than quality issues. Returns or exchanges are only available if the product has a verified quality problem.

Before shipping, we record videos and take photos of each product to ensure we can accurately determine whether an issue is due to a manufacturing defect or intentional damage. We will not accept returns or exchanges for items that have been intentionally damaged.