Frequently Asked Questions
Questions about shipping?
Please see the Shipping Policy linked in our footer for production times, delivery estimates and shipping charges. For help with an order, email support@ressalina.com.
Do you accept returns?
Eligible non-customized, non-sale ready-to-wear items may be returned within 7 calendar days after delivery, unused, unworn, unwashed and unaltered, with original tags and packaging. Made-to-order, customized, personalized, final-sale and hygiene-sensitive items are not eligible for change-of-mind returns. Faulty, damaged-on-arrival or materially incorrect items remain eligible for an appropriate remedy under our Return & Refund Policy. Contact support@ressalina.com before sending any return.
Can I cancel an order or change the size or style?
Contact us as soon as possible. Cancellation is available only before processing or production begins. Made-to-order and customized items cannot be cancelled or changed after production begins. For an item already delivered, contact us to check eligibility and obtain return instructions under our Return & Refund Policy. An exchange is not automatically guaranteed.
Who pays return shipping, and when will I receive my refund?
For eligible change-of-mind returns, the customer pays return shipping and return-related customs charges. For approved faulty, damaged or incorrect-item claims, RESSALINA provides or reimburses reasonable return shipping as instructed by customer service. Approved refunds are issued to the original payment method within 10 business days after the authorized return is received and inspected; your payment provider may need additional time. We do not deduct an arbitrary restocking or import-duty percentage.
How do I report a faulty, damaged or incorrect item?
Email support@ressalina.com within 7 calendar days after delivery with your order number, a description and clear photographs. An unboxing video may help, but is not the sole condition for a valid claim. Read the full Return & Refund Policy linked in our footer for conditions and instructions.